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About usHenan Alcon Sanitary Products Co., Ltd, was established in 2012.It is located in Mengzhuang industrial Agglomeration area, Huixian City, Henan Province. it is a professional engaged in adulcare products, daily care products production and sales of enterprises.
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ProductsHenan Alcon Sanitary Products Co., Ltd, was established in 2012.It is located in Mengzhuang industrial Agglomeration area, Huixian City, Henan Province. it is a professional engaged in adulcare products, daily care products production and sales of enterprises.
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ServiceHenan Alcon Sanitary Products Co., Ltd, was established in 2012.It is located in Mengzhuang industrial Agglomeration area, Huixian City, Henan Province. it is a professional engaged in adulcare products, daily care products production and sales of enterprises.
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BlogHenan Alcon Sanitary Products Co., Ltd, was established in 2012.It is located in Mengzhuang industrial Agglomeration area, Huixian City, Henan Province. it is a professional engaged in adulcare products, daily care products production and sales of enterprises.
Customer service
Pre-sale service
Ⅰ.Transparent product information:
We will ensure that each product page contains detailed product information, such as material composition, size, absorption capacity, applicable population, etc. Use clear and concise language so that customers with different language backgrounds can understand it. Upload multi-angle, high-resolution product pictures, and use video or demonstration videos, so that customers can understand the product effect more intuitively.
Ⅱ.Timely response to customer inquiries:
We can provide quick feedback to customers in real time. And create a FAQ module that covers common issues, such as delivery time, payment methods, and return and exchange policies, to reduce customer burden and improve efficiency.
Ⅲ.Professional suggestions and solutions:
To provide appropriate product suggestions by analyzing customer needs. For example, suitable hygiene products are recommended for customers of different age groups, gender or specific needs.
Ⅳ.Establish a trust relationship:
Showing the company's qualification, product certification and customer evaluation on the store page. These can enhance trust among potential customers. Share customer success cases and use experiences through social media, blogs and other channels to further establish the brand image.
After-sale service
Ⅰ.Order tracking and logistics support:
After the customer places an order, send the order confirmation email, and provide the logistics tracking links, so that the customer can keep an understanding of the order status at any time. If there are problems such as delivery delay, inform the customer and explain the reason to show sincerity and responsibility.
Ⅱ.Quality feedback and complaint handling:
Setting up special feedback channels to encourage customers to submit their use experiences and suggestions, and ensure that every feedback is taken seriously. Establish a quick response mechanism, timely deal with and provide solutions for product quality problems (such as refund, re-delivery, etc.), so that customers feel attention.
Ⅲ.Technical support and consulting services:
Providing detailed product instructions and videos to help customers to use the products better and reduce the inconvenience caused by misuse.
Ⅳ.Regular return visit and satisfaction survey:
Actively contact customers regularly, ask them about their satisfaction with products and services, and encourage customers to make suggestions for improvement.
Social Media:
